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Terms and Conditions

Terms and Conditions

Brisbane Cleaning Company

By booking, purchasing, or using services provided by Brisbane Cleaning Company, you agree to the following Terms and Conditions. These terms apply to all cleaning services provided throughout Brisbane and surrounding Queensland suburbs.

General Service Terms

Property Access

Clients must provide safe and reasonable access to the property at the scheduled service time. If access cannot be gained, a cancellation or call-out fee may apply.

Utilities Requirement

The property must have active electricity and running water available throughout the cleaning service. Failure to provide these utilities may affect service quality and void any service guarantees.

Vacated Premises

For end-of-lease and bond cleaning services, the property must be fully vacated before cleaning begins. Any remaining furniture, rubbish, or personal belongings may limit the scope of work and affect service guarantees.

Personal Belongings

Brisbane Cleaning Company is not responsible for personal items, valuables, cash, documents, or belongings left unattended at the property. Items appearing to be rubbish may be removed during cleaning unless otherwise instructed.

Service Day Requirements

Client Availability

Clients or their authorised representatives must remain contactable by phone during the service to approve additional work, discuss property conditions, or address access issues.

Property Condition

The property must be safe for our staff to perform cleaning services. We reserve the right to refuse or discontinue service if health or safety risks are identified.

Quotes and Pricing

Initial Quotations

All quotations are based on the information provided by the client at the time of booking.

Revised Pricing

If the property’s condition differs significantly from the information provided, Brisbane Cleaning Company reserves the right to revise the quoted price following an on-site assessment.

Any additional charges will be discussed and approved before work continues.

Additional Time and Services

Additional cleaning requirements identified during service may result in extra charges.

Service Guarantee

Re-Clean Guarantee

If any area included in our cleaning checklist has not been completed to a reasonable standard, clients must notify us within 7 days of service completion.

Where deemed appropriate, Brisbane Cleaning Company will arrange a complimentary re-clean of the affected areas.

Exclusions

Our guarantee does not cover:

  • Permanent stains

  • Mould and mildew

  • Rust damage

  • Water damage

  • Paint marks

  • Wear and tear

  • Pre-existing damage

  • Pest infestations

  • Maintenance or repair issues

Additional Charges

Additional charges may apply for:

  • Excessively dirty properties

  • Heavy grease build-up

  • Pet hair removal

  • External window cleaning

  • Wall washing

  • Balcony cleaning

  • Garage cleaning

  • Appliance detailing

  • High-access cleaning

  • Restricted property access

  • Paid parking expenses

Carpet Cleaning Terms

Standard Carpet Cleaning

Carpet cleaning services include general dirt extraction and treatment of light stains where possible.

Limitations

Brisbane Cleaning Company cannot guarantee the complete removal of:

  • Permanent stains

  • Dye stains

  • Bleach damage

  • Burn marks

  • Pet-related damage

  • Long-term soiling

Additional treatments may incur extra charges.

Bond Back Guarantee

Eligibility

Our Bond Back Guarantee applies only to end-of-lease cleaning services completed according to our approved bond cleaning checklist.

Re-Clean Process

If a property manager or landlord identifies cleaning-related issues within 7 days of service completion, Brisbane Cleaning Company will return to rectify those issues at no additional cost, provided they fall within the original scope of work.

Exclusions

The Bond Back Guarantee does not cover:

  • Property damage

  • Maintenance issues

  • Structural defects

  • Pest control requirements

  • Carpet replacement

  • Painting requirements

  • Pre-existing conditions

  • Areas not included in the original booking

No Refund Policy

Brisbane Cleaning Company operates a strict no-refund policy once a service has commenced or been completed.

Where a legitimate cleaning issue exists within the original scope of work, our obligation is limited to providing a re-clean service rather than a refund.

Payments

Payment Terms

Full payment is required upon completion of the service unless otherwise agreed in writing.

Late Payments

Late payments may incur administration fees, collection costs, and legal recovery expenses where permitted by law.

Cancellation Policy

More Than 48 Hours Notice

Bookings cancelled more than 48 hours before the scheduled service may be eligible for a refund of any prepaid amount, excluding any non-refundable booking fees.

Less Than 48 Hours Notice

Bookings cancelled within 48 hours of the scheduled service may incur cancellation fees and are generally non-refundable.

Code of Conduct

Brisbane Cleaning Company maintains a zero-tolerance policy regarding abusive, threatening, discriminatory, or inappropriate behaviour towards our employees or contractors.

We reserve the right to immediately terminate services without refund where such behaviour occurs.

Photography and Marketing

For quality assurance, training, insurance, and marketing purposes, Brisbane Cleaning Company may take photographs before, during, and after service completion.

No personal information will be disclosed without consent.

Clients who do not wish their property to be photographed must notify us in writing before the scheduled service.

Force Majeure

Brisbane Cleaning Company shall not be liable for delays, cancellations, or service interruptions caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Storms

  • Bushfires

  • Power outages

  • Government restrictions

  • Public emergencies

  • Industrial actions

Limitation of Liability

To the maximum extent permitted by Australian law, Brisbane Cleaning Company shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our services.

Nothing in these Terms excludes any consumer rights available under the Australian Consumer Law.

Service Area

Brisbane Cleaning Company provides services throughout Brisbane and surrounding suburbs within Queensland, Australia.

Contact Us

Brisbane Cleaning Company

Phone: +61 435 414 499

Email: info@brisbanecleaningcompany.com.au

Address: Paddington St, Doolandella QLD 4077, Australia