Refund Policy
Brisbane Cleaning Company
At Brisbane Cleaning Company, we are committed to delivering professional, reliable, and high-quality cleaning services throughout Brisbane and surrounding suburbs. Customer satisfaction is important to us, and we stand behind the quality of our work.
Satisfaction Guarantee
Your satisfaction is our priority. If you are not completely satisfied with any aspect of our cleaning service, please notify us as soon as possible. We will review your concerns and, where appropriate, arrange a complimentary re-clean of the affected areas.
Re-Clean Policy
We do not offer refunds for cleaning services that have been completed.
If a genuine cleaning issue is identified within the original scope of work, Brisbane Cleaning Company will return and rectify the affected areas at no additional cost.
Eligibility for Re-Clean
To qualify for a complimentary re-clean:
The issue must be reported within 7 days of the service date.
The concern must relate to the original scope of work agreed at the time of booking.
The property must remain in substantially the same condition after the service.
Access must be provided for our team to inspect and perform the re-clean.
Photographic evidence may be requested to assist in assessing the issue.
Cancellation Policy
More Than 48 Hours Notice
Bookings cancelled more than 48 hours prior to the scheduled service date and time are eligible for a full refund of any prepaid amount.
Less Than 48 Hours Notice
Bookings cancelled within 48 hours of the scheduled service are non-refundable due to staff allocation, scheduling commitments, and operational costs already incurred.
Non-Refundable Circumstances
Refunds will not be provided in the following situations:
Change of mind after the service has been completed.
Issues reported outside the 7-day re-clean period.
Pre-existing stains, mould, permanent marks, damage, discoloration, or wear and tear.
Areas that were inaccessible at the time of cleaning.
Items or surfaces requiring restoration, repair, or specialised treatment.
Additional cleaning requests made after the service has been completed.
Dissatisfaction resulting from unrealistic expectations beyond the agreed scope of work.
Service Limitations
While we take every reasonable care in providing our services, Brisbane Cleaning Company cannot guarantee the removal of all stains, marks, odours, mould, or damage where such conditions are permanent or beyond normal cleaning processes.
Our team reserves the right to determine whether a concern falls within the original scope of work and qualifies for a complimentary re-clean.
Australian Consumer Law
Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law (ACL). Customers may be entitled to certain remedies where services are not provided with due care and skill or fail to meet applicable consumer guarantees.
Contact Us
Brisbane Cleaning Company
Phone: +61 435 414 499
Email: info@brisbanecleaningcompany.com.au
Address: Paddington St, Doolandella QLD 4077, Australia
If you have any questions regarding this Refund Policy or would like to request a re-clean, please contact our team and we will be happy to assist you.