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Cancellation Policy

Cancellation Policy – All in One Aussie Cleaning (Brisbane)

At All in One Aussie Cleaning, we strive to offer dependable and flexible cleaning services across Brisbane. To ensure fairness for both our clients and our team, the following cancellation policy applies.

Booking Changes & Cancellations

We understand that schedules can change. If you need to modify or cancel your booking:

  • Minimum Notice: Please inform us at least 24 hours prior to your scheduled service
  • How to Notify Us:

Providing early notice helps us reallocate our team efficiently.

Cancellation Charges

To cover operational costs and team scheduling:

  • Less than 48 Hours Notice: A cancellation fee may be charged
  • Same-Day Cancellation: Higher charges may apply depending on the situation
  • No Access / No-Show:
    If our team arrives and cannot access the property (e.g., locked premises, incorrect address, or no response), a service fee may be applied

Refund Policy

  • Full Refund: Available for cancellations made more than 48 hours in advance
  • Processing Time: Refunds are issued within 5–7 business days via the original payment method

Rescheduling

We’re happy to reschedule your cleaning service at no extra cost (subject to availability), provided sufficient notice is given. Early communication ensures better time slot options.

Exceptional Situations

We understand that unexpected events can occur (emergencies, illness, etc.). In such cases:

  • Please contact us as soon as possible
  • We will review requests on a case-by-case basis and aim to provide a fair solution

Contact Details

For any booking changes or policy-related questions: