Privacy Policy
Brisbane Cleaning Company
At Brisbane Cleaning Company, we are committed to protecting your privacy and handling your personal information in accordance with applicable Australian laws, including the Privacy Act 1988.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage our cleaning services in Brisbane or interact with our website.
Information We Collect
1. Personal Information
We may collect the following personal information:
Full Name
Phone Number
Email Address
Residential or Business Address
2. Service-Related Information
We may collect information related to the services we provide, including:
Property details (size, type, and location)
Cleaning preferences and special requirements
Booking and service history
Communication records related to your bookings
3. Website Usage Data
When you visit our website, we may automatically collect:
Pages visited
Time spent on pages
Device and browser information
IP address
Website usage statistics and analytics data
How We Use Your Information
We use your information for the following purposes:
To respond to enquiries and provide quotations
To schedule and deliver cleaning services
To communicate booking confirmations and service updates
To improve our services and customer experience
To send promotional offers and marketing communications (with your consent)
To comply with legal and regulatory obligations
Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
We may share your information only in the following circumstances:
Service Providers
Trusted third-party providers who assist us with:
Payment processing
Booking and scheduling systems
Website hosting and maintenance
Business administration services
Legal Requirements
Where disclosure is required by law or necessary to protect our legal rights, property, or safety.
Data Security
We take reasonable steps to protect your personal information, including:
Secure SSL-encrypted data transmission
Restricted access to authorised personnel only
Secure storage systems and procedures
Regular system monitoring and security updates
While we take reasonable precautions, no online transmission or storage method can be guaranteed to be completely secure.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
Analyse website traffic and user behaviour
Improve website performance and functionality
Personalise your browsing experience
Enhance marketing and advertising effectiveness
You may disable cookies through your browser settings; however, some website features may not function properly.
Your Rights
You have the right to:
Access your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information where permitted by law
Withdraw consent for marketing communications at any time
Lodge a complaint regarding the handling of your personal information
Third-Party Websites
Our website may contain links to third-party websites. Brisbane Cleaning Company is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.
Contact Us
Brisbane Cleaning Company
Phone: +61 435 414 499
Email: info@brisbanecleaningcompany.com.au
Address: Paddington St, Doolandella QLD 4077, Australia
If you have any questions regarding this Privacy Policy or wish to access, update, or remove your personal information, please contact us.